Help Center

ORDERS
What are the bank account numbers for deposits?
28 1140 2004 0000 3402 7787 3914
Bank: mBank
account owner: Selino.pl s.c., ul. Naramowicka 266 D, 61-601 Poznań
transfer title: order number
What are the bank account numbers for deposits?
Most goods can be exchanged or returned. Returns or exchanges do not apply to garments with their own imprint or personalized. More in the Complaints and returns section.
How many days are you waiting for your order?
Orders are shipped within 1-7 business days. Until then, the delivery time should be added: Poczta Polska 3-7 business days, DPD courier 1 business day.
Can I collect the goods personally?
Yes. The receptions take place in Poznań on ul. Naramowicka 266 C (Selino.pl s.c. - Reflect) on business days between 8:00 and 16:00.
Can you order a foreign address?
Yes. You can order to a foreign address in the European Union.
Is setting up an account at Selino.pl involves any fees?
No, setting up an account is completely free!
No, setting up an account is completely free!...
Yes. A VAT invoice is issued for each order.
How can you change the order delivery address or cancel your order?
Please contact us by phone as soon as possible. The phone number is in the Contact section. Changes or cancellations can only be made for orders that have not yet been sent.
Can I return the ordered product?
Of course yes. The return procedure can be found in the Complaints and Returns section.
Are the products covered by the warranty?
Of course yes. The return procedure can be found in the Complaints and Returns section.
What clothes do you have to keep your original shape?
The most important principles are washing at a maximum temperature of 30 degrees, on the left side, and also at a maximum speed of 600 rpm. Iron the iron up to 130 degrees on the left side and under no circumstances directly after printing. Garments must not be cleaned chemically, chlorinated or dried in an automatic dryer.
My parcel has not arrived yet. What to do?
If the status of your order in the order history indicates that the shipment has been sent and it has already been 6 business days (since it was sent), please contact us. There may be an invalid / not full delivery address or someone in your neighborhood has taken the parcel. In the case of Polish mail, we recommend that you go to the nearest post office.
DESIGN OF OWN CLOTHING
What format of graphic files can be uploaded to the wizard?
The accepted formats are JPEG, JPG, GIF, PNG, BMP, or vector SVG, CDR, AI, PDF. Remember to send the file as high as possible. We recommend that the file has a minimum length of one of the sides of at least 600 pixels.
How to deal with the lack of background in the uploaded image?
You should use a PNG file with a transparency set in places where there should not be an overprint.
If there is a color such as the color of the shirt in the picture, will it be printed?
No, the color very similar to the color of the shirt is cut by us.
Can the print appear on the side or on the sleeve of the clothing?
Unfortunately, the printing technique does not allow it. Possible printable surfaces are the front and back of the clothing in the work area defined by the creator.
How to order more than 1 piece of clothing with your print?
This operation should already be done in the shopping cart (step 1).
 
Free shipping
from 50  €
14 days
to return the goods
Fast shipping
Appreciates  the quality